This Billing & Subscription Policy explains how subscriptions, billing, renewals, cancellations, and payments are handled by Solera Group LLC.

By purchasing or using our services, you agree to this Policy.

1. Subscription-Based Service

Solera Group LLC provides access to its cloud-based software platform exclusively through fixed recurring subscription plans.

Subscriptions grant users limited, non-transferable access to the platform for the duration of the active billing period.
Subscriptions do not confer ownership of the software or any related intellectual property.

2. Billing Cycles

Subscriptions are offered on a monthly or annual recurring basis, depending on the plan selected at checkout.

Billing is charged in advance of each billing period

Subscription fees and billing frequency are clearly disclosed prior to purchase

All prices are listed in U.S. Dollars (USD) unless otherwise stated

3. Automatic Renewal

All subscriptions automatically renew at the end of each billing cycle unless canceled prior to the renewal date.

By completing a purchase, you authorize Solera Group LLC and its payment processors to charge the applicable subscription fees on a recurring basis according to your selected plan.

4. Payment Processing

Payments are processed securely through third-party payment processors.

Solera Group LLC does not store full payment card numbers or sensitive payment credentials on its own servers.

We reserve the right to suspend or terminate access to the platform in the event of failed payments, disputes, or chargebacks.

5. Failed or Declined Payments

If a payment attempt fails or is declined:

Access to the platform may be temporarily restricted

We may attempt to reprocess the payment

Continued payment failure may result in suspension or termination of the subscription

6. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting customer support.

Cancellations take effect at the end of the current billing period

Access to the platform remains active until the billing cycle concludes

No partial refunds are issued for unused time within a billing period

7. Refund Policy

Due to the digital nature of the service and immediate access upon purchase:

All subscription fees are non-refundable

No refunds are provided for partial billing periods, unused time, or canceled subscriptions

Chargebacks or payment disputes may result in immediate account suspension

If a free trial or promotional refund offer is available, the applicable terms will be clearly disclosed prior to checkout.

8. Pricing Changes

Solera Group LLC reserves the right to modify subscription pricing at any time.

Existing subscribers will be notified in advance of any pricing changes

Updated pricing will apply at the start of the next billing cycle following notice

9. Taxes

Subscription fees may be subject to applicable taxes depending on your jurisdiction.
Any required taxes will be calculated and displayed at checkout when applicable.

10. Account Responsibility

You are responsible for maintaining accurate billing information and ensuring timely payment of subscription fees.

Failure to maintain valid payment information may result in service interruption or account termination.

11. Business Use Only

The platform is provided for business use only.
Subscriptions are not intended for personal, household, or consumer use.

12. Contact Information

For billing or subscription-related questions, please contact:

Support Email:
[email protected]